How to Return an Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer’s defect. You must return the item within 30 days of your purchase.
- Please email [email protected] or call 1-855-331-6372 to request a refund and we will assign you a tracking number. In order to expedite the process, please have your order number ready or include it in the subject line of your email.
- Mail your returned item to:
Medical Equipment and Supplies of America
11601 56th Court North
Clearwater, FL 33760
- Include in your package a signed letter stating the reason for your return and the original receipt.
Some items cannot be returned if they are opened. These include any medical equipment which has been worn, exposed to infections, or any durable medical equipment which was specifically manufactured to the Patient’s requirements.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
Unless we sent you the item in error, all items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
If your clothing item is unopened, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.
Accepted Methods of Payment
- Credit Card (Visa or Master Card)
- Check/Money Order
- Cash On Delivery
Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
Mailing Address for Checks/Money Orders:
Medical Equipment and Supplies of America
721 South Harbor City Blvd
Melbourne, FL 32901
All orders are shipped within 48 hours Monday – Friday 7:30 AM to 4:30 PM Eastern Time; excluding holidays.
We use the following carriers to deliver our orders:
If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Back Orders If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:
- Billing Address
- Shipping Address
- Email Address
- Credit Card Information
- In some cases, personal body measurements in order to properly size your requested item.
In addition, we also collect information on your IP address, browser type, and refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.
How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to anyone with the exception to a manufacturer if we need to make or modify an item to fit your medical need or body size; and then only the minimum amount of information needed in order to produce the item you requested. We will not further sell, rent, or distribute this information to other parties.
Security and Storage
Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.
Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.